Delivery

However much you purchase all the items in a single transaction will be posted to one address, for a single fee.

• Orders under £50.00 – £4.95
• Orders over £50.00 – Free of charge

Delivery will be via Royal Mail Tracked 48.

However much you purchase all the items in a single transaction will be posted to one address, for a single fee.

• Ireland* Signed/Tracked – delivery within approximately 5 working days – £35.00
• Europe* Signed/Tracked – delivery within approximately 5 working days –  £45.00

*Please be aware parcels being delivered to Europe may now incur additional charges on delivery.*

• USA Signed/Tracked – delivery within approximately 5 working days –  £50.00

• Rest of World Signed/Tracked – delivery within approximately 5 working days – £75.00

Please make sure a full telephone number is provided as we can’t ship without one.

*NB the shipping charge normally covers overseas delivery, but occasionally does not cover particularly large orders and we may need to contact you before despatch to advise if we can fulfil the order.

**All import and export charges are the responsibility of the customer. We have no control over the time it will take for your order to clear customs or the additional charge you may be requested to pay on delivery. We recommend you contact the relevant authorities before placing an order. **

***  If an order sent and is refused by the customer due to Customs Charges or Prohibited Items, it remains the responsibility of the customer to cover the delivery charge.

We take every care to ensure all items are in stock. To guide you all items are displayed with a record of their stock availability.

• ‘In-stock’ means items are available and should be dispatched within the next working day.  If there are any stock shortages you will be contacted asap.
• If an item your desire is out of stock, please contact us. Our Customer Service department will find out when this item will be available.

• Please make sure your order has been dispatched. ­We will automatically send an email confirming dispatch when your order leaves our shop.
• If your order has left us and has not arrived within 3 working days we recommend you contact us or phone us on 015394 22020 . They may not have been able to deliver your package and have returned it to the post office for collection. They should leave a card to say that delivery has been attempted but we have found that this does not always happen.
• If the post office return your package to us because you did not collect it, you will have to pay the postage and packing charge again to have it resent.

If your goods arrive damaged or are faulty please contact us or phone us on 015394 22020 and we will arrange for the damaged/faulty item to be returned to us and a replacement or refund can be processed.

Yes you can return an item you don’t like as long as the tags or packaging have not been removed within 14 days to the returns address listed on the invoice. Please include your invoice in the return so we have the details to process the refund.

Items can not be exchanged.

If the wrong products are sent to you, simply contact us or call us on 015394 22020

Our Customer Services Department will arrange for the return of the incorrect items and the dispatch of the correct items.

If your order is returned to us because it is not collected from the post office or because you have entered an incorrect address, we may be able to resend the order, however you will have to pay postage and packaging. We are not responsible for non-delivery to an incorrect address.

All import and export charges are the responsibility of the customer. We have no control over the time it will take to for your order to clear customs. We recommend you contact the relevant authorities before placing an order.